My Airbnb Review Disappeared or Was Removed — Why, and Can I Get It Back?
An Airbnb review that disappeared was most likely removed for violating the Reviews Policy, never published because one party didn't review in time, or is temporarily under review. Check your dashboard and ask support for the reason. You generally can't force a removed review back, but you can add a compliant public response if it's still eligible.
Why a review vanishes
- Policy removal — it (or the other party's) broke the Reviews Policy and Airbnb took it down.
- Never published — one party didn't submit within the 14-day window, so it wasn't revealed.
- Under review — temporarily hidden while Airbnb investigates a dispute or flag.
- Account issue — the reviewer's account was removed, taking their review with it.
What you can do
- 1Check your reviews dashboard to see whether it's gone or just hidden.
- 2Contact Airbnb support and ask specifically why it was removed.
- 3If your own review was removed for policy reasons, you usually can't force it back — but you can re-submit a compliant version if the window is open.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
Can I get a removed review reinstated?
Rarely — if Airbnb removed it for a policy reason, that decision generally stands. Ask support for the specific reason; if it was removed in error, provide evidence, but don't count on reversal.
A great review I received disappeared. Why?
Common causes: the guest's account was deactivated, the review broke a policy, or it was never finalized because one side didn't review in time. Support can tell you which; only some are fixable.
My honest review of a bad guest was removed. Is that normal?
It happens if the review was judged to breach the Reviews Policy (for example, seen as retaliatory or containing private info). Ask support for the reason and, if eligible, rewrite it to stay strictly factual and policy-compliant.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: