A Guest Reviewed My Listing as “Not As Described” — Can I Remove It?
A “not as described” or “misleading photos” review is the guest's opinion of your listing versus their expectations, and Airbnb does not adjudicate accuracy disputes — so it generally isn't removable. Correct one key point calmly in a public reply. It only qualifies if it separately breaks a ground like harassment or being fake.
Why this isn't removable on its own
“Not as described” is the guest comparing your listing to their expectation of it — a subjective accuracy judgement. Airbnb keeps these because it doesn't referee whose interpretation is right, even when you believe the listing is perfectly accurate.
How to respond
- 1Pick the single most damaging inaccuracy and correct it factually, once.
- 2Own anything genuinely off (a photo you'll update), and say it's fixed.
- 3Keep it warm and brief — future guests judge your tone, not the argument.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The guest's claim is flat-out false. Can I force removal?
No — a false accuracy claim from a genuine guest still isn't removable, because Airbnb doesn't fact-check opinions. Correct it once in your public reply and update any photo that could be misread.
Should I update my listing after a 'not as described' review?
If there's any truth to it, yes — refreshed photos and precise wording prevent repeats and signal responsiveness. If it's baseless, a calm correction in your reply is enough.
When would 'not as described' actually be removable?
Only if it also breaks a separate ground — for example the reviewer never stayed, or the review contains harassment or private information. The accuracy opinion itself stays.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: