A Guest Never Checked In But Left a Review — How to Remove It
A review from a guest who never actually checked in is removable as non-genuine — it doesn't reflect a real stay. Point Airbnb to the cancellation or no-show on the reservation timeline, or smart-lock logs showing they never entered. Airbnb can verify this against its own records.
Why this is removable
Airbnb reviews are meant to describe a real stay. If the guest never set foot in your place, the review is non-genuine — one of the six removal grounds. Common versions:
- They cancelled but the review window stayed open.
- They no-showed entirely.
- They arrived, couldn't get in, left, and reviewed anyway.
How to request removal
- 1Gather your evidence: the cancellation record, no-show note, or lock logs.
- 2File a removal request stating the reviewer did not actually stay.
- 3Ask Airbnb to cross-check the reservation — there is no completed stay to review.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The guest cancelled the morning of check-in and reviewed anyway. Removable?
Yes. A cancelled reservation with no stay is a textbook non-genuine review. Point Airbnb to the cancellation on the timeline and request removal.
They checked in an hour late but did stay. Different situation?
Yes — if they genuinely stayed, even briefly, it's a real review and won't be removed as non-genuine. This ground is only for reviews with no real stay behind them.
How do I prove they never entered?
Smart-lock or keypad access logs are ideal. Otherwise Airbnb's own records of a cancellation or no-show are usually enough — you don't have to prove a negative alone.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: