A Guest Left a Discriminatory or Hateful Review — How to Remove It
A review containing slurs or discrimination based on race, religion, nationality, gender, sexual orientation, or disability violates Airbnb's content policy and is removable. Report it immediately, quoting the discriminatory language — Airbnb treats hate speech as a serious violation.
This is a serious violation
Discrimination and hate speech are among the clearest removal grounds. A review is removable when it attacks you based on a protected characteristic:
- Race, ethnicity, or nationality.
- Religion.
- Gender or sexual orientation.
- Disability or other protected traits.
How to request removal
- 1Screenshot the review with the discriminatory language visible.
- 2File a removal request citing hate speech / discrimination under the content policy.
- 3Quote the exact words and escalate firmly if the first response is generic.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The comment was a subtle stereotype, not an outright slur. Removable?
It can still qualify if it targets a protected characteristic, though subtle cases are judged more closely. Quote the line, explain the protected trait it targets, and let Airbnb assess it.
Does reporting the review also report the guest?
Report both — request removal of the review and separately flag the guest's conduct. Discrimination can affect a guest's standing, and Airbnb takes host-directed hate seriously.
What if Airbnb declines the first time?
Escalate and re-quote the exact discriminatory language. Front-line agents sometimes miss context; a clear quote of a protected-trait attack is hard to justify keeping up.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: