A Guest Left a Review Full of Profanity or Personal Attacks
A review containing profanity, threats, or personal abuse violates Airbnb's content policy and is removable. Because the words themselves break the rule, quoting the offending phrase verbatim in your removal request is what wins — the agent can see the violation directly.
Why the exact words matter
This ground doesn't depend on who's right about the stay — it depends on the language. That makes it one of the easiest to win, as long as you quote precisely rather than paraphrasing.
- Profanity or vulgar language aimed at you.
- Threats of harm.
- Personal abuse that goes beyond criticism of the stay.
How to request removal
- 1Copy the offending words exactly.
- 2File a removal request citing a content-policy violation and quote the phrase.
- 3Don't editorialise — let the words do the work. Escalate if the first agent misses it.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The review is nasty but has no swearing. Removable?
Probably not on content-policy grounds — Airbnb allows harsh opinions. Unless it contains profanity, threats, slurs, or sexual content, a calm public response is usually the better move.
The abuse was in our messages, not the review. Can I use it?
The content-policy removal targets the public review text. Message abuse can support other grounds like extortion or retaliation, so look there if the offending words aren't in the review itself.
Should I reply publicly while I wait?
Request removal first and hold the reply. If you must respond, never repeat the language or fire back — a calm, brief tone protects you with future guests.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: