A Guest Left a Low Star Rating With No Written Review — Can I Remove It?
A low star rating with no written comment is almost never removable. Airbnb treats star ratings as the guest's subjective opinion, and with no text there's no content that can violate a policy ground. Your fix is earning more ratings to dilute it, not removal — unless the guest never actually stayed.
Why a bare rating stays up
The six removal grounds all concern the content of a review — harassment, private info, irrelevance, and so on. A silent star rating has no content to break a rule, and Airbnb explicitly does not remove a rating just because a host disagrees with it.
What actually protects your average
- 1Confirm the guest genuinely stayed — if not, request removal as non-genuine.
- 2If they did, accept the rating can't be removed and focus on volume: several strong stays move your average far more than fighting one number.
- 3Tighten the parts guests silently downrate — check-in, cleanliness, accuracy.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
Can I ask Airbnb why a guest rated me low with no comment?
Airbnb generally won't share a guest's reasoning for a rating, and there's no appeal for a subjective score. Unless the guest never stayed, the rating stands and your energy is better spent earning more ratings.
Does one low rating really hurt that much?
On a new listing with few reviews, yes — it swings your average. On an established listing it barely moves. Either way, more good stays is the lever, not removal.
The guest rated low but messaged me they loved it. Removable?
No — the mismatch is frustrating but not a removal ground. You can politely ask them to revisit the rating within the edit window, but you can't pressure them.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: