A Guest Reviewed Me Badly Over Airbnb's Fees, App, or Service
A review complaining about Airbnb's own service fee, app, or cancellation policy is removable as irrelevant content — none of those are within your control as a host. Quote the exact line about Airbnb's service and cite the relevance requirement in the Reviews Policy.
This is one of the cleaner irrelevant cases
When a guest punishes your listing for something Airbnb itself does, the content is genuinely outside your control:
- The service fee or total price at checkout.
- The app or website being confusing.
- Airbnb's cancellation or refund policy.
- Airbnb customer support experience.
How to request removal
- 1Quote the sentence blaming Airbnb's fees, app, or service.
- 2File a removal request citing the relevance requirement — the content is about Airbnb, not your stay.
- 3Keep it short and factual; the off-topic subject does the work.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The guest said my place was 'not worth it with fees'. Removable?
This is a grey area — if the core complaint is your listing's value and fees are mentioned in passing, Airbnb may keep it. If the review is squarely about the fee being too high, the irrelevant ground is stronger.
They complained my cleaning fee was too high. Is that Airbnb's fee?
No — the cleaning fee is set by you, so a complaint about it is about your listing and stays up. The irrelevant ground covers Airbnb's own service fee, not fees you control.
The review was only about slow Airbnb support. Removable?
Yes, that's a strong case — Airbnb's support experience is entirely outside your control. Quote the line and cite the relevance requirement.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: