A Guest Reviewed the Wrong Listing — How to Get It Removed
A review that describes a different property — wrong location, features you don't have, or another host's name — is removable because it doesn't reflect a genuine stay at your listing. Point out the specific impossible details; the mismatch is proof the review belongs elsewhere.
The mismatch is the case
Sometimes a guest confuses your listing with another booking, or a review is simply attached to the wrong place. The tell-tale signs:
- Wrong city or neighbourhood.
- Mentions rooms, amenities, or a layout you don't have.
- Names a different host or property.
- Describes an experience that couldn't have happened at your place.
How to request removal
- 1List the specific details in the review that don't match your property.
- 2File a removal request explaining the review describes a different listing.
- 3Ask Airbnb to confirm the details against your actual listing and reservation.
Check your review in ~30 seconds — free
Paste the review. We'll tell you honestly whether Airbnb's policy makes it removable — and give you the exact words if it is. No login, no account access.
Check my review — freeFrequently asked questions
The guest mixed up my place with another they booked. Removable?
Yes — if the review describes the other property rather than yours, it isn't a genuine account of a stay at your listing. Point out the mismatched details and request removal.
It's mostly about my place but one detail is wrong. Still removable?
Probably not — a single wrong detail in an otherwise genuine review isn't enough. This ground is for reviews that clearly describe a different property, not minor inaccuracies.
How does Airbnb verify the review is misplaced?
Airbnb can compare the review's details to your actual listing and the reservation record. Concrete mismatches — wrong city, non-existent rooms — make it easy for them to confirm.
Sources
This guide reflects Airbnb's own published policies. Verify against the primary source, as Airbnb can update its policy: